How can we help?

We accept Visa, Mastercard, American Express, and other major credit and debit cards via our secure payment processor. Apple Pay and Google Pay are available at checkout where supported by your device.

Yes. All payments are processed through a PCI-DSS compliant processor. We never see or store your full card details — the processor handles encryption end-to-end.

If your order hasn't entered processing yet, we can cancel or modify it — contact us immediately with your order number.

Once we've started printing customisations or packing your order, changes aren't possible.

Order confirmations are sent within minutes of payment. If you don't see one:

• Check your spam/junk folder
• Verify the email address you used at checkout
• Contact us with your name and approximate order time, and we'll resend it

We run sales seasonally and during major football events. Sign up for our newsletter or follow us on social media for early access. Only one promo code can be used per order.

Our prices display in GBP by default but can be switched at the bottom of any page. Your card is charged in your bank's currency — conversion is handled by your bank at their rate.

After your order ships (2–4 business days processing), delivery estimates are:

• United Kingdom: 8–12 business days
• Europe: 8–15 business days
• USA / Canada: 10–15 business days
• Asia / Oceania: 15 business days
• Africa / South America: 15+ business days

Full details on our shipping policy.

Yes. We ship to most countries via tracked international courier. A small list of regions we don't currently serve will be shown at checkout if your address falls outside our delivery network.

Standard shipping is free on every order, regardless of destination or value. Express shipping is available at checkout for an additional fee, typically delivering in 3–5 business days worldwide.

The moment your order ships, you'll get an email with a tracking number and link. You can also track via our tracking page or your account dashboard.

Orders shipped outside the UK may be subject to customs duties or import taxes imposed by your country. These aren't included in our shipping cost and are the recipient's responsibility. We declare parcels at full value as required by law — we cannot mark items as gifts.

If your parcel is significantly delayed (10+ business days past our upper estimate), contact us with your order number. We'll work with the courier to investigate. For lost parcels, we either reship or refund in full once the investigation closes.

You have 14 days from delivery to request a return. The clock starts the day your tracking shows the parcel delivered.

If your kit arrives with a manufacturing defect, the wrong design, or measurements significantly off our published size chart, we'll make it right — refund, replacement, or exchange, your choice.

Customised items (with printed names, numbers, or badges) are non-returnable except in cases of printing defects or items shipped in error. This is because customisations are permanent and the kit can't be resold.

Email support@thenewkits.com within 14 days of delivery with:

• Your order number
• Photos of the issue (for defects or wrong items)
• Whether you prefer refund, replacement, or exchange

We'll respond within one business day with return instructions.

Once your return arrives and passes inspection, we process refunds within 3–5 business days. Refunds go back to the original payment method. Bank or card processing on your end can add 2–10 more business days before the refund appears on your statement.

Yes — we offer name and number printing on most kits. Choose the option on the product page before adding to cart. We use heat-transfer or sublimation depending on the kit fabric, in the official league font where available.

Customisation adds 1–2 business days to processing. So a customised order ships in 3–6 business days instead of 2–4.

Where available, league or competition badges (Premier League, Champions League, La Liga, etc.) can be added during the season they apply to. Sponsor patches and special-edition badges are offered case-by-case depending on availability.

If your order hasn't entered printing yet, contact us immediately. Once printing has started, changes aren't possible — customised items can't be returned or modified after the fact.

Yes — you can put any name you like, subject to a reasonableness check (we reserve the right to refuse offensive language, trademark infringements, or anything we judge inappropriate). Length is typically limited to 12 characters depending on the kit.

No — you can check out as a guest. An account is optional but saves your addresses and order history for next time.

Go to the login page and click "Lost your password?" Enter your email and we'll send you a reset link. Check your spam folder if it doesn't arrive within a few minutes.

Log into your account dashboard and use the "Addresses" or "Account details" tabs to update your information.

Yes — email support@thenewkits.com requesting account deletion. We'll remove your data, keeping only what we're legally required to retain (e.g. order records for tax). See our privacy policy for details.

Yes — log into your account and the "Orders" tab shows your complete order history, current order status, and lets you re-order favourites in one click.

Check our size guide for measurements by kit type. Football kits typically fit close to body measurements with a sport cut. If you're between sizes, we recommend sizing up for a comfortable fit.

We stock officially-licensed kits from established manufacturers. Every kit goes through hand inspection before dispatch to verify quality — sizing, stitching, materials, badge placement.

Yes — where available we offer both. Player versions are the on-pitch spec (lighter fabric, slim cut, performance technology). Fan versions are the high-street release (relaxed cut, durable fabric, ideal for everyday wear).

Yes — many of our kits come in kids and women's cuts. Look for the size selector on the product page. Our size guide includes kids and women's measurements.

Sometimes — we replenish popular kits when manufacturers restock. Use the "Notify me" button on the product page to get an email the moment it's back. Limited and special-edition kits may not return after they sell out.

Our focus is current-season and recent releases. For retro and classic-era kits, check our sister site theretrokit.com — same team, same quality standards, decades of vintage stock.