Customer Support
How can we help?
Questions about your order, sizing, or a specific kit — we’re here and we reply within 24 hours.
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Tell us what you need and we’ll get back to you within 24 hours.
We reply within 24 hours — Monday to Saturday.
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Check the FAQ below — it might have your answer.
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We’re here for you
Reach us directly by email. We reply to every message within 24 hours, Monday to Saturday.
Customer support
Orders, sizing, delivery questions.
contact@thenewkits.com
General enquiries
Partnerships, press, or anything else.
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We typically reply within 24 hours — Mon to Sat
Quick answers
Frequently asked questions
Most questions are answered here. Can’t find yours? Send us a message above.
Once your order ships you’ll receive a confirmation email with your tracking number. Use our order tracking page at any time. No tracking email within 3 business days? Contact contact@thenewkits.com.
Standard delivery takes 5–10 business days. Express shipping available at checkout. Orders over £200 qualify for free express worldwide shipping. See our shipping policy for full details.
We accept returns for defective items or if you receive something different from what was shown. Items must be in original condition with tags. Personalised items cannot be returned. See our return & refund policy.
Email contact@thenewkits.com with your order number and the item you’d like to exchange. We’ll guide you through. Personalised items are not eligible for exchange.
Fan version kits are standard replica shirts — great quality, relaxed fit, perfect for match days. Player version uses match-spec fabric (Dri-Fit ADV / Heat.RDY), tighter athletic cut, laser-cut vents — exactly what the pros wear. Player versions cost more but deliver a premium on-pitch feel.
Each product page has a Size Guide tab with chest and length measurements. Fan version fits true to size — size up for a looser fit. Player version runs slim — size up if between sizes. If unsure, email us your measurements and we’ll advise.
Yes — our dedicated retro store has hundreds of classic shirts from the 70s, 80s and 90s. Visit theretrokit.com to browse the full collection.
Yes — free name and squad number printing on all orders. Add details at checkout using the official match-day font. Allow 1–2 extra working days. Maximum 14 characters for the name.
Unfortunately not — personalised items cannot be returned or exchanged unless defective or different from what was ordered. Please double-check your name and number before placing your order.
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Yes — we work with clubs, schools, and resellers. Email contact@thenewkits.com with your requirements and we’ll put together a quote.
Still need help?
Our team is ready — send us a message and we’ll reply within 24 hours.
